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Inbox & Support Triage
An AI-first inbox that escalates only when a human is actually needed.
Book a fit call3-4 weeks
The problem
Your team drowns in inbound. 60-80% of it is repetitive — status questions, scheduling, the same five FAQs. The other 20-40% is the actual conversations that matter. Right now everything looks equally urgent.
We build an AI-first triage layer for shared inboxes (sales@, support@, hello@). It answers what it can confidently answer, asks clarifying questions when it can't, and escalates with full context when it's a real human conversation. Your team only sees the messages that need them.
Who this is for
Ops or CS lead, $2-50M services, shared inbox getting 50+ messages a day.
Signals you need this
- →Shared inbox volume > 50 messages/day
- →Junior staff time on FAQ-style replies
- →Senior people checking the inbox "just in case" of something important
What you get
- •Inbox audit (categorize last 200 messages by intent)
- •AI triage rules tuned to your common message types
- •Auto-reply pipeline for confident cases with human review threshold
- •Escalation routing with full context for the assigned human
- •Quality monitoring dashboard (auto-reply accuracy, escalation rate)
- •30-day adoption runbook
Out of scope
- —Live chat or chatbot on your website (different surface)
- —Replacement of your help desk software
- —Customer service strategy or scripting beyond what we extract from past replies
Outcome
Inbox volume requiring human handling
60-80% of messages handled or pre-resolved by AI before a human sees them
Past inbox history is accessible for training. Brand-new inboxes need a few weeks of data first.
Want to know if this fits your situation?
Book a 30-minute fit call. If it's not the right engagement, we'll say so on the call.
Book a fit call